Frequently Asked Questions
Sweet Box is a subscription service for Candylicious’ fans. You’ll find not just an array of curated sweets and snacks but also Candylicious’ lifestyle elements to sweeten your life! Each month we deliver a special Theme of Sweet Box to your door. The Sweet Box for the particular month is a total Surprise! You can select a Tasting Box or Classic Box for your monthly subscription.
It’s pretty simple, just press the “subscribe now” button on our site, then select what kind of box and payment plan suits you and provide all the necessary details. We will then take over the process of sending you the best Candylicious experience of the month.
Yes, you will need an account when subscribing. This is important as it will allow you to manage your personal information, track your orders, etc.
Currently we do two type of boxes, the Tasting Box and Classic box. The Tasting box contains around 9 items, whilst the classic box contains around 12 items. Furthermore, both boxes contain Candylicious’ lifestyle elements and a surprise & delight item, especially for you!
We offer a monthly (allows one time), quarterly (e.g., pay every 3 months), half a year and yearly subscription plan. Unlike gift plans, normal subscriptions will automatically renew until you cancel them. You can cancel your plan at any time from your account setting, or you can contact us
Your Sweet Box subscription is unique to you, non-transferable.
Yes you can if it’s still available. Please write to firstname.lastname@example.org and we will let you know.
We cannot guarantee our products to be allergen free. If you do have allergies, if you are unsure if a product contains allergens, we recommend you do not eat that product. Sweet Box may have products in them that contain gluten, wheat, peanuts, and other common food allergens. Sweet Box by Candylicious will not be held responsible for any allergy-related incidents with our products
Oh no – that is definitely not what we want to hear. If your item is at all damaged (melted, defective, etc.) upon arrival, we ask that you please take a photo immediately and email us on the receiving day at email@example.com and we will assist you further.
Please note: as the weather heats up, it becomes more difficult to guarantee chocolate will arrive in good condition. At temperature above 28°C the product may get affected slightly in transit. We cannot be held responsible for any temperature-related damages caused during shipping.
To change your delivery address, it’s pretty simple.
1. First login to your account.
2. Click on “Addresses tab” on the left-hand side of the screen.
3. Then “edit” button next to where it says shipping address.
4. Change your delivery address in the boxes.
5. Press save address when you’re done.
Please note, you need to change your address approximately a week before the next delivery date, or you risk your sweet box being delivered to the old address!
Yes, you can pause your subscription by either contacting us (firstname.lastname@example.org) or doing it by yourself. To do it yourself follow the instructions below:
Navigate to my account page.
Scroll down to the “My Subscriptions” table.
Customers Subscriptions with 6 months can pause one month within the subscription
Customers Subscriptions with 12 months can pause 3 months within the subscription period
Press the “view” button next to your subscription you want to modify. You will then be directed to a page where you can, cancel or suspend an active subscription, change your subscription plan, change the payment method used for automatic recurring payments, etc.
Select the appropriate action and you’re done.
Subscription deactivations must be made at least 5 (five) days prior to your subscription renewal date. If your renewal date is on 20th of each month, the 15th is the last day to cancel in order to not be billed for the next month’s shipment.
Deactivating your subscription only prevents future renewals, it does not cancel existing orders. If you complete the cancellation process after your subscription renews, that renewal will be your last box, and your subscription will not renew in the future.
Sweet Box are not returnable after purchase. If for some reason you are not satisfied with your Sweet Box, please contact us and we will gladly read your feedback as we are always trying to improve the experience. Please note ALL SALES ARE FINAL and refunds are only issued at our discretion in rare cases.
All sales are final and we don’t accept returns as the products are perishable. If you have any problems with the box you have received, you can contact us and we will try to help you.
We deliver Sweet Box to any addresses in United Arab Emirates for completely free. Currently we don’t ship internationally.
Sweet box will be delivered based on customer’s subscription date every month, we have 3 (three) delivery schedule monthly to anywhere in UAE. Customer order between 1st to 9th will be delivered between 10th to 12th; customer order between 10th to 19th will be delivered between 20th to 22nd; customer order between 20th to 25th will be delivered 26th to 28th of the month.
We accept Visa, Mastercard and American Express credit cards and debit cards from our Checkout page. All of our payments are processed through Payfort.
You will be billed immediately upon signing up for the plan that you select. Your plan will automatically renew (don’t worry, you can cancel anytime) unless you give 5 (five) day notice prior.
To change your billing address, it’s pretty simple.
First login to your account
Click on “Addresses tab” on the left-hand side of the screen.
Then “edit” button next to where it says billing address.
Change your billing address in the boxes.
Press save address when you’re done.